About Me
FULL SOLUTION IT CONSULTING
SUMMARY
Bachelors of science in Information Systems graduate with strong management and customer service experience. Resourceful IT Support & Service specialist with over 6 years of IT administration experience. Versatile with expertise in System administration and virtualization technologies. Seeking to apply skills in Enterprise Level Industries.
EDUCATION
Arkansas Tech University, Russellville, AR- Bachelors of science in information systems August 2011 – May 2017
Texas A&M Engineering Extension Service, TEEX, College Station, TX- Certification in Cyber Ethics October 2015
SKILLS
- NETWORK ADMINISTRATION
- VIRTUALIZATION
- PROJECT MANAGEMENT
- MS EXCHANGE & AZURE
- DISASTER RECOVERY
- CROSS PLATFORM PROFICIENTCY
- ACTIVE DIRECTORY
- WINDOWS SERVERS
- SECURITY
- LEADERSHIP
- BACKUP & RECOVERY
EMPLOYMENT HISTORY
Mainstream Technologies, Arkansas — Senior Managed Services Engineer | February 2022 – PRESENT
- Primary responsibility is to work tickets to resolution in a timely manner by working with clients
- Look for the root cause of all issues to correct the cause for long term resolution
- Ensure that client documentation is correct and kept up to date
- Participate as part of the lead engineer team for assigned clients
- Provide assistance to other engineers as needed
- Be the main point of contact for your assigned clients
- Perform monthly maintenance for your assigned clients
- Understand the client from the top, all the way down. This includes the servers/infrastructure/applications, the client’s staff and their roles, the core business and how IT enables them.
- Identify potential security risks and report them to the appropriate parties.
- Proactively look for ways to improve the client’s infrastructure.
- Help the client improve their business through the use of technology
Standard Computer, Arkansas — Service Engineer April 2019 – February 2022
- Performing management consulting activities that involve data gathering, interviewing, facilitating workshops with senior IT and business leaders, conducting analysis and developing transformation options, creating IT strategic plans, preparing executive-level reports, and presenting to client Leading/undertaking consulting engagements that address clients’ strategic IT issues and emerging challenges.
- Providing call center, remote, and on-site support for clients; Troubleshooting, and resolving technology issues including Email, vendor software, Xray sensors, network hardware, firewalls, peripherals, and operating systems.
- Leading & Training Mid to Entry level technicians in all areas of enterprise business IT solutions.
- Client server build-service-installation-and repair, create & maintain virtualized environments
- Create & Manage Active directories, application servers, and domain controllers.
- Schedule, store, and maintain secure server backups (onsite, offsite, bare metal, etc.)
- Plan, frame, and develop customer websites.
Industrial Onsite Solutions, Arkansas — Full Solution IT Consultant April 2019 – November 2021
- Providing independent assessment and objective advice on the use of information and related technologies by clients
- Reviewing and analyzing IT systems, infrastructure and operations
- Documenting and improving business processes
- Preparing or reviewing specifications and functional requirements
- Defining technical and non-technical requirements
- Procurement support and assistance
- Developing implementation plans
- Conducting user acceptance and software testing
- Liaising and maintaining contact with staff at all levels of client organizations
- Preparation of final reports, presentations and other deliverables
- Research and knowledge base development
- Maintaining project files, documentation and status reports
- Business development, including competitive analysis, identifying potential clients, preparing proposals, marketing, & promoting services.
Snakecharm Media, Arkansas — System Developer January 2018 – January 2020
- Meet with management and clients to determine the needs of a website to ensure it reached its goals.
- Collaborate with clients to plan, develop and implement complete web sites. Designed clean interfaces to optimize the experience of users.
- Communicate with clients if changes to design needed to be made and worked with them to come up with the best solution.
- Complete front-end development tasks and ensured user experience design was incorporated into websites for optimal user accessibility.
- Working on back-end development tasks such as coding, ensuring work is done with precision.
- Remain up to date on current development practices and standards to produce only the latest and highest-quality work.
- Write code for websites using a variety of languages.
Why Work With Me
SELF-STARTER • FLEXIBLE • EXPERIENCED • RELIABLE
SYSTEM ADMINISTRATION
CLOUD SOLUTIONS
VIRTUALIZATION
Recent Work
WEB • MARKETING • SEO • UX/UI
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